Refund Policy

Our Promise To You

Refund & Return Policy

We stand behind every product we sell. If you're not happy — for any reason — we'll make it right.

45-Day Money-Back Guarantee
Try Zen Spring risk-free for 45 days. Not happy? Email us once and we'll take care of everything — full refund, free return label, zero hassle.
45
Days to try it risk-free
24h
Support response time
Free
Return shipping included
How to Request a Refund

Returning is simple. Just email us at support@zenspring.store with your order number and we'll handle everything — prepaid return label, full refund, no back-and-forth. Most refunds are processed within 5 business days of us receiving your return.

No restocking fees. No confusing forms. No waiting weeks for a response. We make returns as easy as possible because we want you to feel 100% confident buying from us.

Refund Eligibility
  • Refund requests must be submitted within 45 days of the original purchase date
  • Products must be returned in original or reasonable condition
  • Free return shipping is included on all eligible refunds
  • Refunds are issued to the original payment method within 5–10 business days of receiving the return
Filter Subscriptions

Subscription charges are refundable if requested within 14 days of the billing date. You can cancel your subscription at any time — no fees, no penalties.

To cancel, email support@zenspring.store or manage your subscription directly from your account dashboard.

Damaged or Defective Items

If your product arrives damaged or defective, contact us within 7 days of delivery. We'll send a replacement immediately at no cost — no return required.

Still Have Questions?
Our team is available 24/7 via live chat or responds to emails within 24 hours.
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